Cashback CounterReport a bug
Include your iOS version, the app version from Settings, and what you did just before it went wrong. A screenshot helps enormously.
Open a GitHub issueSupport
How can we help?
Cashback Counter is built and supported by Ascidean LLC. Email reaches a person, and the issue tracker is public.
Source & issue tracker
github.com/RayTracingON/CashbackCounterPublic bug reports, roadmap and full source code.
What do you need?
Request a card template
Missing your bank? Send the issuer, the card name, and its reward structure — categories, rates, caps and any regional conditions.
Email raytracingon@icloud.comSuggest a feature
The roadmap is public and shaped by what people actually ask for. Discussions are open to everyone.
Start a discussionCommon problems
My receipt scan came back wrong
Parsing quality depends on the photo. Fill the frame with the receipt, avoid glare and creases, and keep the total in shot. Every parsed field stays editable before you save, so you can correct anything the model got wrong. If a particular receipt format fails consistently, send it to us — that is exactly the feedback that improves the parser.
The cashback figure doesn’t match my statement
Check the card’s rules first: most mismatches come from a spend cap that has been reached, a category the merchant is not actually coded as, or a foreign-currency transaction where the bank’s posted amount differs from the market rate. The app has a separate field for the amount your bank actually charged — filling that in resolves most exchange-rate discrepancies.
My data didn’t sync to my other device
Confirm both devices are signed into the same Apple Account with iCloud Drive enabled, and that iCloud sync is switched on in the app’s Settings. Changing that setting requires a full restart of the app — quit it from the app switcher rather than just backgrounding it.
How do I export or back up my data?
Settings offers CSV export for both transactions and cards. Your data is stored locally, so a device backup — iCloud or encrypted local backup — also preserves it.
I deleted something by accident
There is no server-side trash to restore from, because there is no server. Restoring from an iCloud or device backup is the only route. Exporting to CSV periodically is worth the ten seconds.